Medical Companion in China — English, Japanese, Russian & German | Beijing · Shanghai · Guangzhou · Shenzhen & More

Your Bilingual Hospital Ally in China

Navigating Chinese hospitals alone is hard — Mandarin-only signage, queue-and-window appointment flows, QR-code check-ins, and paper lab slips in Chinese. A SinoCareLink Bilingual Medical Companion stays by your side from arrival to departure and explains everything in English, Japanese, Russian or German.

Quick Overview

• Half Day (4 hours): $100 — single appointment, one hospital
• Full Day (8 hours, incl. 1h break): $200 — multiple appointments or post-procedure same-day support
• Half Day · Bundle Price: from $50 — when booked together with a health checkup package; the bundle price for Japanese, Russian or German shows when you select the language (if you later cancel the package, see the Cancellation Policy below)
• Report Translation: $99 per report, up to 30 pages — English, Japanese or Russian (for reports over 30 pages, see Report Translation Plus)
• Report Translation Plus: from $199, quoted by page count — for reports over 30 pages; the same translation service as Report Translation. We recommend contacting us for a quote first.
• Languages: English, Japanese, Russian or German — choose your companion’s language at checkout (the companion prices above are for an English-speaking companion; the price for Japanese, Russian or German shows when you select it; German is currently available for half-day bookings only, on its own or at the bundle price; Report Translation is $99 in English, Japanese or Russian)
• Overtime: from $30/hour depending on companion language, billed in 30-min increments; you can prepay extra hours when you book, or we bill the actual extra time afterwards (minimum booking: half day, 4 hours). Extra hours can't currently be booked with a German-speaking companion; if your appointment may run past 4 hours, tell us when you book and we'll confirm the options with you before your visit.
• Coverage: Beijing · Shanghai · Guangzhou · Shenzhen · Chongqing · Chengdu · Hangzhou · Xi’an (other cities quoted on request)
• Lead time: Please book at least 24 hours before your service starts

Language Options — English, Japanese, Russian & German

Choose your companion’s working language at checkout:

• English-speaking companion — available for half day, full day, and bundle bookings.
• Japanese-speaking companion （日本語対応） — available for half day, full day, and bundle bookings.
• Russian-speaking companion — available for half day, full day, and bundle bookings. We confirm Russian-speaking availability for your city and date when we reply to your request.
• German-speaking companion — half-day (4 hours) bookings only: $160 when booked on its own, or $80 at the Half Day · Bundle Price when booked together with a health checkup package. Full-day bookings and extra hours are not currently offered in German. German-speaking companions cover the same cities listed above. We confirm German-speaking availability for your date, and the language of your after-visit summary, when we reply to your request.

Booking two companions? You can order more than one and mix languages — for example two Half Day · Bundle companions, one English-speaking and one Japanese-speaking, for a patient and family member attending the same appointment. Add each language as a separate line item in your cart.

Report Translation — $99 per Report

Have a medical report in Chinese? Choose Report Translation, then select English, Japanese or Russian — we’ll confirm with you which language you need the translation in before we start.

• $99 per report, up to 30 pages — the same price for English, Japanese or Russian.
• How pages are counted: by the number of pages in the original report PDF or scan, including the cover page and any attached images.
• Over 30 pages? Choose Report Translation Plus — from $199, quoted by page count. It is the same translation service. We recommend contacting us for a quote first and telling us roughly how many pages your report has; we’ll send you a quote and let you know how to send the report.
• All written translations are reviewed by a second bilingual editor before delivery.
• Cancelling: you can cancel Report Translation (including Report Translation Plus) for a full refund before we start translating; once translation has started, the fee is non-refundable, except where our Refund Policy gives you more (see If We Can't Go Ahead and Your Right to Cancel). The 6% and 50% companion cancellation fees in the Cancellation Policy below do not apply to Report Translation, including Report Translation Plus.

A translation tells you what your report says in your language; it is not a medical opinion. Please discuss your results with your doctor.

What's Included

Before the visit: appointment confirmation, pre-visit checklist (WhatsApp / WeChat / email), clinician coordination.

At the hospital: meet at entrance or hotel lobby, registration / queue / payment / QR check-in support, full in-consultation interpretation, prescription and next-step clarification, help collecting printed reports and receipts.

After the visit: plain-language summary of the doctor's findings in English, Japanese or Russian, prescription-filling guidance, receipts organized for insurance, WhatsApp / WeChat follow-up within 24 hours.

Who Are Our Companions?

Professional bilingual support staff fluent in English, Japanese or Russian and native-level Mandarin, experienced in Tier-1 Grade 3A hospitals and international department (国际部) workflows, with strict confidentiality training.

Important: Our Medical Companions are trained support professionals, not licensed medical interpreters or healthcare providers. We facilitate clear communication — we do not give medical advice.

Scope of Service & What Your Companion Does Not Do

Our companion provides full in-hospital accompaniment, bilingual interpretation, and help with hospital errands (registration, queuing, payment, collecting reports). To set clear expectations, please note your companion does not:

• Provide any medical act — no diagnosis, prescriptions, treatment advice, or judgement on how serious a condition is; and never signs medical documents (consent or risk forms) on your behalf. These must be signed by you or your legal guardian.
• Advance or guarantee payments — does not pay deposits, medical fees, or drug costs on your behalf, and is not responsible for hospital pricing, billing disputes, or insurance/reimbursement outcomes.
• Guarantee hospital outcomes — cannot guarantee a specific specialist slot, a bed, or appointment timing, and has no control over hospital scheduling, closures or rescheduling (what happens to your booking if the hospital cancels or moves it is set out below).
• Take responsibility for treatment results — not liable for treatment effectiveness, surgical outcomes, or medication side effects.
• Hold your valuables — does not keep passports, cash, or valuables on your behalf.
• Replace emergency care — in a medical emergency the companion will immediately call medical staff and contact your family, but does not perform first aid or assume medical liability.

All records, reports, and personal documents are kept strictly confidential. If your companion booking is cancelled, moved or cut short by us or by the hospital or clinic (other than at your request) — for example because of a closure, no available slots or equipment failure — any new date we arrange for this reason is free of charge. If no new date works for you, we'll refund the companion fee in full. If a change in government entry or travel rules stops you from reaching China for your booking, tell us before it starts and we'll move it to a new date, or refund it in full if no new date works for you.

Cancellation Policy

Two things decide what cancelling costs: how long before your service starts you cancel, and how long ago you paid.

• 72 hours or more before your service starts, and within 5 days of paying: free cancellation
• 72 hours or more before your service starts, but more than 5 days after paying: a 6% administrative fee (6% of the companion fee you paid), towards the payment processing and admin costs of your booking; we refund the rest
• Less than 72 hours before your service starts, or no-show (you don't arrive and haven't cancelled): 50% of the companion fee you paid, because your companion turns down other work to keep this time for you; we refund the rest
• If you book less than 72 hours before your service starts, the 50% fee applies from the moment you pay.
• Changing your date counts as cancelling and booking again, so these terms apply to your original booking. The 5 days still count from your first payment.
• Bundle price: if you cancel your checkup package, you can keep the companion by paying the difference to the standalone price for your companion's language — we'll ask you before charging it. Otherwise the companion is cancelled with the package under these terms, counted from when you cancelled the package.
• How times are counted: the 5 days are calendar days (not working days) and run from the time of your first payment for this booking; the 72 hours count back from your service start time; your cancellation counts from when we receive your message. All times are China time (UTC+8).

For example, if you pay at 10:00 on 1 October for a companion starting at 09:00 on 20 October: cancelling up to 10:00 on 6 October is free; from then until 09:00 on 17 October the fee is 6%; after that, or if you don't show up, it's 50%.

If you live in the UK or the EEA, you also have a 14-day right to cancel, counted from the day you place your order. Within those 14 days, cancelling before your service starts is free: the 6% and 50% cancellation fees above don't apply (in the example above, you could cancel free until the end of 15 October, your local time). If you don't cancel and don't show up, the 50% no-show fee still applies. See Your Right to Cancel.

If we or the hospital or clinic cancel or move your booking, these fees don't apply — see above. Everything else follows our Refund Policy.

Ready to Book?

Tell us your city, appointment date, preferred companion language (English, Japanese, Russian or German), and half-day or full-day preference (German: half day only) — we'll message you to confirm your companion within 24 hours.

Request Your Bilingual Medical Companion

How it works: Read more about how our bilingual coordinators handle hospital registration, real-time translation, and report follow-up on the Medical Companion & Translator overview page.