Refund policy

Booking Timeline & Surcharges

We require sufficient time to coordinate with top-tier hospitals and certified medical interpreters.

  • Standard Booking: Please complete your reservation at least 10 working days prior to your desired appointment date.
  • Rush Booking (3–10 working days): A 10% surcharge on the total package fee will be applied for bookings made within this window.
  • Express Booking (Less than 3 working days): A 25% surcharge on the total package fee will be applied for last-minute coordination.

Cancellation & Refund Policy

SinoCare Link commits resources and secures medical slots upon your payment. Our refund policy is as follows:

  • Notice > 7 Working Days: If you notify us of a cancellation more than 7 working days before the scheduled date, a 10% administrative fee will be charged. The remaining 90% of the package fee will be refunded to your original payment method.
  • Notice ≤ 7 Working Days: Cancellations made within 7 working days of the appointment (including "no-shows") are non-refundable.
  • Payment Recipient: All payments and eligible refunds are processed through our Hong Kong entity, [Your HK Company Name].

Rescheduling Policy

We provide flexibility for travel changes, provided sufficient notice is given:

  • Advance Notice (> 7 working days): Your first request to change the appointment date is free of charge.
  • Subsequent Changes: For the second and any following rescheduling requests, a fee of $20 USD per change will be applied.
  • Late Rescheduling (≤ 7 working days): Any request to change the date within 7 working days of the appointment will be treated as a cancellation and follows the non-refundable policy.

Service Continuity & Abandonment

  • If you choose to leave the medical facility or discontinue the checkup/treatment process for personal reasons before completion, the remaining items will be considered voluntarily abandoned.
  • SinoCare Link will not be able to provide partial refunds or reschedule the unfinished items for a later date.

Definitions & General Terms

  • Working Days: Refers to Monday through Friday, excluding public holidays in mainland China and Hong Kong.
  • Third-Party Providers: SinoCare Link is a facilitator. Medical services are provided by third-party licensed hospitals. Any medical disputes arising from the treatment itself are subject to the hospital’s own policies窗体底端

SinoCare Link is a trading name of Soul Haven Limited, a company registered in Hong Kong. All services and transactions under the SinoCare Link brand are operated by Soul Haven Limited.