Terms of service
Information We Collect
To provide our medical coordination services, we collect the following types of information:
Personal Identification: Name, date of birth, nationality, and passport information (required for hospital registration in China).
Contact Information: Email address, phone number, and WhatsApp/social media handles.
Medical Information: Medical history, current symptoms, previous diagnostic reports, and physical examination results provided for translation or consultation.
Technical Data: IP address, browser type, and cookies to improve your website experience.
How We Use Your Information
We use your data strictly for the following purposes:
- Service Coordination: Booking appointments with our partner hospitals and clinics.
- Medical Translation: Translating your medical history for doctors and translating your final checkup reports back into English.
- Communication: Sending booking confirmations, service reminders, and follow-up care instructions.
- Payment Processing: Facilitating secure payments through our Hong Kong entity and third-party gateways (Stripe/PayPal).
Data Sharing & Disclosure
As a medical tourism facilitator, we share your information only with necessary parties:
- Healthcare Providers: We share relevant personal and medical data with your selected hospitals or clinics in China to facilitate your care.
- Medical Interpreters: Our certified interpreters have access to your details only to the extent necessary to provide on-site translation.
- Legal Compliance: We may disclose information if required by the laws of Hong Kong or mainland China.
- Note: We never sell, rent, or trade your personal or medical data to third-party marketing companies.
Data Security & Storage
We implement industry-standard security measures to protect your sensitive data:
- Encryption: All medical reports and sensitive documents are transmitted via secure, encrypted channels.
- Limited Access: Only authorized staff directly involved in your service have access to your medical information.
- Storage: Data is stored on secure servers governed by Hong Kong’s Personal Data (Privacy) Ordinance.
Your Rights
Under international privacy standards, you have the right to:
Access the personal data we hold about you.
Request the correction of inaccurate information.
Request the deletion of your medical records from our system once the 7-day translation and follow-up period is complete.
Cookies
Our website uses cookies to analyze traffic and personalize content. You can choose to disable cookies through your browser settings, though this may affect certain website functionalities.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.
SinoCare Link is a trading name of Soul Haven Limited, a company registered in Hong Kong. All services and transactions under the SinoCare Link brand are operated by Soul Haven Limited.