Almost done — let's lock in your appointment

Thank you for booking with SinoCareLink. To confirm your slot with the hospital, we need a few details directly from you — exactly as printed on your passport — and your written acknowledgement of our cancellation policy.

This takes about 2 minutes. Once you submit, our medical coordinator will email you within one business day to confirm the date, send pre-visit instructions (fasting requirements, what to bring, hospital location) and answer any questions.

Confirm Your Booking

About 2 minutes · Required by your hospital before they reserve your slot.

Section A · Your Booking
Section B · Patient Identity (For the Hospital)
Section C · Appointment
Section D · Cancellation Policy
SinoCareLink Booking & Refund Policy — summary
  • Cancelling more than 7 working days before the scheduled date: a 10% administrative fee is charged and the remaining 90% of the package fee is refunded to your original payment method.
  • Cancelling within 7 working days of the appointment (including no-shows): non-refundable.
  • Rescheduling more than 7 working days ahead: your first date change is free; each further change is $20 USD. A date change requested within 7 working days is treated as a cancellation and is non-refundable.
  • If we can't go ahead — we can't confirm your appointment on a date you accept, or a confirmed appointment is cancelled or moved by us or by the hospital or clinic (other than at your request) and no new date works for you: we refund your payment in full. If we can't provide an add-on you have paid for, such as a companion, and your visit still goes ahead, we refund that add-on in full.
  • If you leave or stop the checkup or treatment for personal reasons before it is complete, the remaining items are treated as voluntarily abandoned and can't be partially refunded or rescheduled.
  • If you cancel a medical companion booking, the cancellation terms on the Medical Companion product page apply.
  • Working days are Monday to Friday, excluding public holidays in mainland China and Hong Kong.
  • These terms apply once you have paid. If you live in the UK or EEA, you also have a 14-day right to cancel from the day you placed your order — see Your Right to Cancel in the full policy. All payments and eligible refunds are processed through our Hong Kong entity, Soul Haven Limited.

This is a summary. The full Booking & Refund Policy applies to your booking and prevails if anything here differs. Questions about this policy? Email info@sinocarelink.org before submitting.

🔒 Reviewed only by SinoCareLink medical coordinators. Forwarded to the hospital you've booked with — never to third parties.

About this confirmation step

  • Why we need this

    Hospitals require the patient's full passport name to register the appointment. Cancellation policy acknowledgement is standard practice in international medical concierge — it protects both you and us by setting clear expectations.

  • What happens next

    Within one business day, you'll receive an email with: confirmed appointment time, hospital location and directions, fasting and preparation instructions, and your bilingual coordinator's WhatsApp number for the day-of.

  • Need to change something?

    If you need to reschedule or have any questions about your booking, just email info@sinocarelink.org or message us on WhatsApp — we'll handle it.