SinoCare Link Privacy Policy

To provide our medical coordination services, we collect the following types of information:

Personal Identification: Name, date of birth, nationality, and passport information (required for hospital registration in China).

Contact Information: Email address, phone number, and WhatsApp/social media handles.

Medical Information: Medical history, current symptoms, previous diagnostic reports, and physical examination results provided for translation or consultation.

Technical Data: IP address, browser type, and cookies to improve your website experience.

귀하의 데이터는 다음 목적으로만 사용합니다.

• 서비스 조정: 진료를 조정하는 병원과 클리닉의 예약.
• 의료 번역: 의사를 위한 병력 번역 및 최종 검진 보고서의 영어 번역.
• 연락: 예약 확인, 서비스 알림 및 후속 관리 안내 발송.
• 결제 처리: 홍콩 법인과 외부 결제 게이트웨이(Stripe/PayPal)를 통한 안전한 결제 지원.
• 유료 디지털 자가 테스트: 결제된 이용 권한 확인, 체질 결과 계산을 위한 설문 응답 처리, 다시 열어볼 수 있도록 응답과 결과 저장, 접속 및 동의 확인 이메일 발송.

검진 선호 사항, 치과 서비스 요구 사항 또는 건강 관련 메모 등 귀하가 제공한 일부 정보는 EU 일반 개인정보 보호법(GDPR) 및 유사 법률에 따른 특수 범주 데이터에 해당할 수 있습니다.

당사는 귀하의 명시적인 동의가 있는 경우에만 건강 관련 데이터를 수집하고 처리하며, 예약 요청 양식을 제출하는 등 수집 시점에 동의를 받습니다. 의료 예약의 경우 이 데이터는 예약 조정에만 사용하고, 예약 이행에 관여하는 특정 병원에만 공유합니다. 유료 디지털 자가 테스트의 경우 설문 응답을 사용해 결과와 웰니스 가이드를 제공하고 저장합니다. 테스트를 받는 것만으로 상담이 예약되거나 응답이 병원으로 전송되지는 않습니다.

info@sinocarelink.org로 연락하여 언제든지 동의를 철회할 수 있습니다. 철회는 이전 처리의 적법성에 영향을 미치지 않지만, 예약 이행 또는 자가 테스트 결과에 대한 지속적인 접근 제공에 영향을 줄 수 있습니다.

We share your personal information only in the following circumstances:

• The hospitals and clinics we book for you: We share your name, passport details, contact information, and health-related preferences with the specific hospital(s) in China where your appointment is booked, solely for the purpose of confirming and preparing for your visit.
• Medical Companions: If a bilingual medical companion supports you, whether booked separately or included in your package, the companion has access to your personal and medical details only to the extent necessary to provide the companion service before, during and after your visit.
• Service Providers: We may share information with trusted third-party service providers who assist us in operating our Site, processing payments, or delivering our Services (e.g., Shopify, payment processors, email service providers). These providers are contractually obligated to protect your data.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.

We do not sell your personal information to third parties.

Your personal data is stored on servers provided by Shopify and our other service providers, governed by Hong Kong's Personal Data (Privacy) Ordinance. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

• Encryption of data in transit (SSL/TLS)
• Access controls limiting data access to authorized personnel only
• Regular review of our data collection, storage, and processing practices

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Under the GDPR (EEA/UK residents):

• Right of Access — Request a copy of the personal data we hold about you.
• Right to Rectification — Request correction of inaccurate or incomplete data.
• Right to Erasure — Request deletion of your personal data (available once the 7-day translation and follow-up period is complete).
• Right to Data Portability — Request a copy of your data in a structured, machine-readable format.
• Right to Object — Object to certain processing of your data, including direct marketing.
• Right to Restrict Processing — Request that we limit how we use your data.

Under the CCPA (California residents):

• Right to Know — Request details about the categories and specific pieces of personal information we have collected.
• Right to Delete — Request deletion of your personal information.
• Right to Opt-Out — Opt out of the sale of personal information (we do not sell personal information, but you may still exercise this right).
• Right to Non-Discrimination — We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, please contact us at info@sinocarelink.org. We will respond within the timeframe required by applicable law.

Our website uses cookies to analyze traffic and personalize content. You can choose to disable cookies through your browser settings, though this may affect certain website functionalities.

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@sinocarelink.org, and we will take steps to delete such information.

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.