SinoCare Link Privacy Policy

To provide our medical coordination services, we collect the following types of information:

Personal Identification: Name, date of birth, nationality, and passport information (required for hospital registration in China).

Contact Information: Email address, phone number, and WhatsApp/social media handles.

Medical Information: Medical history, current symptoms, previous diagnostic reports, and physical examination results provided for translation or consultation.

Technical Data: IP address, browser type, and cookies to improve your website experience.

お客様のデータは、次の目的に限って使用します。

• サービスの調整：当社がお客様のケアを調整する病院やクリニックでの予約。
• 医療翻訳：医師に提供する病歴の翻訳と、最終的な検査報告書の英語への翻訳。
• 連絡：予約確認、サービスのリマインダー、フォローアップケアの案内の送信。
• 決済処理：当社の香港法人と外部決済サービス（Stripe/PayPal）を通じた安全な支払いの支援。
• 有料デジタルセルフテスト：購入済みアクセスの確認、体質結果を計算するための質問票の回答の処理、再表示できるようにするための回答と結果の保存、およびアクセスメールと同意確認メールの送信。

お客様が提供する情報の一部（健康診断の希望、歯科サービスの要望、健康に関するメモなど）は、特別なカテゴリーのデータとしてEU一般データ保護規則（GDPR）や同様の法律の対象となる場合があります。

健康に関するデータは、お客様の明示的な同意がある場合にのみ収集・処理します。同意は収集時（予約依頼フォームの送信時など）に取得します。医療予約では、このデータは予約の調整のみに使用し、予約の実施に関わる特定の病院にのみ共有します。有料デジタルセルフテストでは、結果とウェルネスガイドの提供・保存のために質問票の回答を使用します。セルフテストを受けるだけで相談が予約されたり、回答が病院に送信されたりすることはありません。

info@sinocarelink.orgへご連絡いただくことで、いつでも同意を撤回できます。撤回は、それ以前の処理の適法性には影響しませんが、予約の手配やセルフテストの結果へのアクセスを引き続き提供することが難しくなる場合があります。

We share your personal information only in the following circumstances:

• The hospitals and clinics we book for you: We share your name, passport details, contact information, and health-related preferences with the specific hospital(s) in China where your appointment is booked, solely for the purpose of confirming and preparing for your visit.
• Medical Companions: If a bilingual medical companion supports you, whether booked separately or included in your package, the companion has access to your personal and medical details only to the extent necessary to provide the companion service before, during and after your visit.
• Service Providers: We may share information with trusted third-party service providers who assist us in operating our Site, processing payments, or delivering our Services (e.g., Shopify, payment processors, email service providers). These providers are contractually obligated to protect your data.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.

We do not sell your personal information to third parties.

Your personal data is stored on servers provided by Shopify and our other service providers, governed by Hong Kong's Personal Data (Privacy) Ordinance. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

• Encryption of data in transit (SSL/TLS)
• Access controls limiting data access to authorized personnel only
• Regular review of our data collection, storage, and processing practices

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Under the GDPR (EEA/UK residents):

• Right of Access — Request a copy of the personal data we hold about you.
• Right to Rectification — Request correction of inaccurate or incomplete data.
• Right to Erasure — Request deletion of your personal data (available once the 7-day translation and follow-up period is complete).
• Right to Data Portability — Request a copy of your data in a structured, machine-readable format.
• Right to Object — Object to certain processing of your data, including direct marketing.
• Right to Restrict Processing — Request that we limit how we use your data.

Under the CCPA (California residents):

• Right to Know — Request details about the categories and specific pieces of personal information we have collected.
• Right to Delete — Request deletion of your personal information.
• Right to Opt-Out — Opt out of the sale of personal information (we do not sell personal information, but you may still exercise this right).
• Right to Non-Discrimination — We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, please contact us at info@sinocarelink.org. We will respond within the timeframe required by applicable law.

Our website uses cookies to analyze traffic and personalize content. You can choose to disable cookies through your browser settings, though this may affect certain website functionalities.

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@sinocarelink.org, and we will take steps to delete such information.

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.