To provide our medical coordination services, we collect the following types of information:

Personal Identification: Name, date of birth, nationality, and passport information (required for hospital registration in China).

Contact Information: Email address, phone number, and WhatsApp/social media handles.

Medical Information: Medical history, current symptoms, previous diagnostic reports, and physical examination results provided for translation or consultation.

Technical Data: IP address, browser type, and cookies to improve your website experience.

We use your data strictly for the following purposes:

• Service Coordination: Booking appointments with our partner hospitals and clinics.
• Medical Translation: Translating your medical history for doctors and translating your final checkup reports back into English.
• Communication: Sending booking confirmations, service reminders, and follow-up care instructions.
• Payment Processing: Facilitating secure payments through our Hong Kong entity and third-party gateways (Stripe/PayPal).

Some information you provide — such as your medical check-up preferences, dental service requirements, or health-related notes — may constitute special category data under the EU General Data Protection Regulation (GDPR) and similar laws.

We will only collect and process health-related data with your explicit consent, which we obtain at the point of collection (e.g., when you submit a booking request form). This data is used solely for the purpose of coordinating your medical appointments and is shared only with the specific partner hospital(s) involved in fulfilling your booking.

You may withdraw your consent at any time by contacting us at info@sinocarelink.org. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal, but may affect our ability to fulfill your booking.

We share your personal information only in the following circumstances:

• Partner Hospitals: We share your name, passport details, contact information, and health-related preferences with the specific hospital(s) in China where your appointment is booked, solely for the purpose of confirming and preparing for your visit.
• Medical Interpreters: Our certified interpreters have access to your personal and medical details only to the extent necessary to provide on-site translation during your hospital visit.
• Service Providers: We may share information with trusted third-party service providers who assist us in operating our Site, processing payments, or delivering our Services (e.g., Shopify, payment processors, email service providers). These providers are contractually obligated to protect your data.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.

We do not sell your personal information to third parties.

Your personal data is stored on servers provided by Shopify and our other service providers, governed by Hong Kong's Personal Data (Privacy) Ordinance. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

• Encryption of data in transit (SSL/TLS)
• Access controls limiting data access to authorized personnel only
• Regular review of our data collection, storage, and processing practices

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Under the GDPR (EEA/UK residents):

• Right of Access — Request a copy of the personal data we hold about you.
• Right to Rectification — Request correction of inaccurate or incomplete data.
• Right to Erasure — Request deletion of your personal data (available once the 7-day translation and follow-up period is complete).
• Right to Data Portability — Request a copy of your data in a structured, machine-readable format.
• Right to Object — Object to certain processing of your data, including direct marketing.
• Right to Restrict Processing — Request that we limit how we use your data.

Under the CCPA (California residents):

• Right to Know — Request details about the categories and specific pieces of personal information we have collected.
• Right to Delete — Request deletion of your personal information.
• Right to Opt-Out — Opt out of the sale of personal information (we do not sell personal information, but you may still exercise this right).
• Right to Non-Discrimination — We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, please contact us at info@sinocarelink.org. We will respond within the timeframe required by applicable law.

Our website uses cookies to analyze traffic and personalize content. You can choose to disable cookies through your browser settings, though this may affect certain website functionalities.

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@sinocarelink.org, and we will take steps to delete such information.

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.