Q: Why do I pay SinoCare Link instead of the hospital directly?A: To provide you with a seamless, hassle-free experience. We offer all-inclusive packages that cover medical fees, professional translation, and coordination. By paying us, you avoid local payment hurdles (like restricted use of international cards at some clinics) and benefit from our transparent, upfront pricing with no surprise bills.

Q: Is my payment secure?A: Absolutely. SinoCare Link is a legally registered entity in Hong Kong. We use industry-standard encrypted payment gateways (like Stripe and PayPal), which offer comprehensive consumer protection for every transaction.

Q: What is your refund policy if I need to cancel my trip?A: We understand plans change. We offer a full refund of your service fee (minus any non-refundable hospital booking deposits) if you cancel at least 72 hours before your appointment.

Q: Can I get an invoice or receipt? A: Yes. Invoices and receipts are issued by Soul Haven Limited (SinoCare Link is a trading name of Soul Haven Limited, a company registered in Hong Kong). Your invoice itemises the service type (for example: medical companion & translation, health check-up coordination, or second-opinion case review) and the amount paid. If you need an invoice for insurance, reimbursement, your employer, or tax purposes, just contact us and we will provide one.

• Q: How do you select your partner hospitals?A: We only partner with JCI-accredited (Joint Commission International) hospitals or top-tier "Grade A" international medical centers in China. These facilities use the same world-class equipment (Siemens, Philips, GE) and hygiene standards as the best hospitals in the US or Europe.
• Q: Will the doctors speak English?A: Many specialists at our partner international departments speak English. However, to ensure 100% accuracy in complex medical discussions, we always recommend our professional medical translation services to bridge any subtle gaps.

Q: Why does it take 7-15 working days to receive my report?A: Accuracy is our priority. A comprehensive checkup generates complex data. Our medical translation team meticulously translates every metric and doctor’s note into English, followed by a double-check by a medical professional to ensure you receive a report you can trust.

Q: Is the $100 Medical Escort service mandatory?A: No, it is entirely optional. If you are comfortable navigating a modern international hospital on your own, you can choose our basic package. However, for $100, our dedicated escort handles all the paperwork, queue management, and real-time communication, making your experience truly stress-free.

Q: Is my medical data kept private?A: Yes. We adhere to strict data privacy protocols. Your medical records are encrypted and only accessible by you and our certified translation team. We never share your data with third parties.

• Q: Can you help with my visa?A: While we don't issue visas, we provide an official booking confirmation that you can use as part of your travel documentation. Many of our clients also take advantage of China's 144-hour visa-free transit policy.
• Q: How far in advance should I book?A: We recommend booking at least 2 weeks in advance to secure your preferred time slots with top specialists, especially for dental work or executive checkups.