Almost done — let's lock in your appointment

Thank you for booking with SinoCareLink. To confirm your slot with the hospital, we need a few details directly from you — exactly as printed on your passport — and your written acknowledgement of our cancellation policy.

This takes about 2 minutes. Once you submit, our medical coordinator will email you within one business day to confirm the date, send pre-visit instructions (fasting requirements, what to bring, hospital location) and answer any questions.

Confirm Your Booking

About 2 minutes · Required by your hospital before they reserve your slot.

Section A · Your Booking
Section B · Patient Identity (For the Hospital)
Section C · Appointment
Section D · Cancellation Policy
SinoCareLink Cancellation & Rescheduling Policy
  • More than 7 days before your appointment: full refund or free reschedule.
  • 48 hours to 7 days before: 50% refund, or free reschedule (subject to hospital availability).
  • Less than 48 hours before: no refund. Reschedule may be available subject to hospital approval and may incur a fee.
  • No-show on the appointment day: no refund.
  • If the hospital cancels for any reason (typhoon, equipment failure, etc.): full refund or free reschedule.
  • Test results and physician consultation reports are non-refundable once delivered.
  • Refunds are processed back to the original payment method within 5–10 business days.

Questions about this policy? Email info@sinocarelink.org before submitting.

🔒 Reviewed only by SinoCareLink medical coordinators. Forwarded to the hospital you've booked with — never to third parties.

About this confirmation step

  • Why we need this

    Hospitals require the patient's full passport name to register the appointment. Cancellation policy acknowledgement is standard practice in international medical concierge — it protects both you and us by setting clear expectations.

  • What happens next

    Within one business day, you'll receive an email with: confirmed appointment time, hospital location and directions, fasting and preparation instructions, and your bilingual coordinator's WhatsApp number for the day-of.

  • Need to change something?

    If you need to reschedule or have any questions about your booking, just email info@sinocarelink.org or message us on WhatsApp — we'll handle it.